Consultancy

Using our knowledge and expertise, Waiters Inc can provide restaurants with a Mystery Shop or Quality Audit. Using a combination of professionals with both food and beverage knowledge and front of house service standards.

In such a competitive market, the difference between a mediocre dining experience and an unforgettable dining experience can be your staff and service standards. As Scotland continues to attract more cosmopolitan and discerning customers, poor service standards could be the difference between success and failure; this is where the new margin is.

The principle way to successfully appraise an establishment is through quality standards analysis. This allows objective evaluation of your establishment as perceived by your customers; Waiters Inc can confidentially provide this analysis for your benefit.

A thorough report can, within a few days of a visit, be produced to identify any gaps in service or food quality, design, and the intangible elements such as ambience and hospitableness.